1 Year Limited Warranty Repairs

All our machines and power supplies are covered under a 1 year warranty from the date of purchase when they are purchased directly through Gold Plating Services. To see more details on whether or not your repair may be covered under its warranty, please Click Here!

  • When the machine is evaluated and determined that repairs are covered by warranty, we will begin with the repairs. This can take up to 10 business days. 
  • Customer is responsible to pay the shipping to and from GPS.

Has your warranty expired?

We do offer repairs on most of our equipment outside of its warranty. There is a $50 diagnostic fee. Other fees that may apply are outlined below.

If the repairs are not covered by warranty: 

  • Repair rates are $40/hr for any repairs not covered by warranty.
  • Customer is responsible for any replacement parts needed; parts will be charged at an additional cost.
  • Payment will need to be made before any repairs take place.
  • Repairs can take up to 10 business days once payment is received.

We strongly suggest going through a quick phone diagnostic prior to shipping any equipment to us to avoid any unnecessary charges. 

We have attached a few videos below for you to go through to help diagnose the issue prior to sending the equipment in to us. 

If you are ready to send us your equipment for repairs, please take a minute to send an email to tech@goldplating.com with the following information so we will be ready for its arrival. This will help us to turnaround any repairs as quick as possible. 

Include in your email to tech@goldplating.com: 

  • Your name and phone number
  • The address the equipment will be shipped back to
  • Specify what machine you have
  • Briefly describe the issue you are having
  • How long you have had the machine
  • If you have spoken to customer service
  • Your Return Authorization Number if you have it
  • Attach a video or photo of the machine or item needing repairs

Please ship the console and power supply to:
Gold Plating Services
Repairs/RA#
378 N Main St #112
Layton, UT 84041
****DO NOT SEND ANY CHEMICALS****

 

This video demonstrates how to check your Universal Plater machine. Watch HERE.

This video demonstrates how to check your Universal Plater - Chrome Edition machine. Watch HERE.

This video demonstrates how to check if your common lead is working properly. Watch HERE.

Is your ProLab setup correctly? Watch HERE.